01About us and these terms
These terms apply to every window cleaning service you book with Feelgood Cleaning Limited, whether online, by phone or by email.
- Company: Feelgood Cleaning Limited
- Company number: 9419709
- NZBN: 9429053588463
- Registered office: Suite 16260, Unit A Level Ground, 26 Hobson Street, Auckland Central, Auckland 1010
- Email: care@feelgoodcleaning.co.nz
- Phone: 020 4137 4885
In these terms, “we”, “us” and “our” mean Feelgood Cleaning Limited. “You” means the person who requests a quote or books a service.
By requesting a quote or making a booking, you agree to these terms. If you book on behalf of someone else, such as a landlord or property manager, you confirm you have their permission.
02Quotes, pricing and what's included
Your quote is based on the details you give us about your property, so please make sure they are accurate.
- All prices are in New Zealand dollars. We are not currently registered for GST, so no GST is charged.
- Every clean covers the glass, frames and sills of the windows in your quote. Hard water stain removal is included at no extra cost.
- Interior cleaning is only included if it is part of your booking.
- Before starting, your cleaner checks the property. If it differs from the details you gave, for example more windows or harder access, we tell you the updated price before any work begins.
- You can accept the updated price or choose not to go ahead, at no cost.
- Some marks can't be removed by cleaning, such as scratches, etching, paint overspray, oxidation or condensation inside double glazing. We'll point these out where we notice them. They aren't covered by our guarantees.
03Bookings, access, safety and weather
You choose your date and time slot through our online calendar, and we confirm your booking by email or text.
- Booked times are an arrival window, not an exact time. We'll let you know if your cleaner is running late.
- Please give us safe access to every window in your booking. This means unlocked gates, a working outside tap and pets kept secure.
- You don't need to be home for exterior cleaning. For interior cleaning, someone aged 18 or over must be home to let us in.
- Our cleaners may decline to clean any window they consider unsafe to reach, in line with the Health and Safety at Work Act 2015. You won't be charged for windows we can't clean.
- We clean in light rain. If the weather makes work unsafe, for example strong wind or heavy rain, we'll reschedule your booking at no cost.
04Service plans
We offer two service plans, each running for 12 months from your first clean.
- Plan cleans include our Protective Coating on selected exterior windows. The coating is invisible, safe for glass and wears off naturally over time.
- Touch-Up Clean: if your exterior windows get dirty again between scheduled cleans, tell us and we'll come back and clean them at no charge.
- Touch-Up Cleans cover everyday dirt, dust, salt and rain spots. They don't cover dirt from building work, painting or water blasting.
- Touch-Up Cleans must be used within your plan year. Unused Touch-Up Cleans don't carry over and have no cash value.
- Your plan renews for another 12 months at the end of each plan year unless you cancel. We'll remind you before it renews.
Cancelling a plan
You can cancel your plan at any time by email or phone, and there is no cancellation fee.
Plan prices include a discount because you book several cleans. If you cancel before the end of your plan year, we charge back the plan discount on the cleans already completed. You end up paying our standard one-off price for those cleans, nothing more.
For example, if you're on the Four-Times-a-Year plan and cancel after one clean, you pay back the 20% discount on that one clean.
05Rescheduling and cancelling a booking
You can reschedule or cancel a booking at any time, free of charge. Just let us know as early as you can so we can offer the slot to someone else.
If we need to cancel or reschedule, for example because of weather or illness, we'll contact you as early as possible and offer the next available time. You won't be charged.
06Payment
You pay the price agreed before the clean, and only once the clean is complete. There is nothing to pay upfront and no deposit.
- We'll send you an invoice by email. You can pay using any method listed on it.
- Service plans are charged per clean at your plan's discounted price. You don't pay for the year upfront.
- Touch-Up Cleans and Satisfaction Guarantee visits are free.
- If payment is more than 14 days overdue, we may pause future bookings until it's paid. We may also recover reasonable costs of collecting overdue amounts.
07Satisfaction Guarantee
Every clean, one-off or plan, comes with our Satisfaction Guarantee.
- If we missed a spot or something isn't right, tell us within 48 hours of your clean.
- We'll come back and fix it at no cost, at a time that suits you.
- A photo helps us fix the right windows quickly, so please send one if you can.
- The Satisfaction Guarantee is separate from Touch-Up Cleans and never uses one up.
- It covers the quality of our work. It doesn't cover new dirt after your clean, or the permanent marks described in section 2.
This guarantee is in addition to your rights under the Consumer Guarantees Act 1993.
08Damage, liability and your consumer rights
If our cleaner damages your property, tell us within 48 hours, with photos if possible. Where we're responsible, we'll repair it, replace it or cover the reasonable cost.
- We're not responsible for damage caused by existing defects, such as cracked or loose glass, failed seals, rotten or weak frames, or faulty fittings. We'll tell you if we notice any before we start.
- Before an interior clean, please move fragile or valuable items away from windows.
Your consumer rights. If you're a consumer, our services come with guarantees under the Consumer Guarantees Act 1993 that can't be excluded. Nothing in these terms limits your rights under that Act or the Fair Trading Act 1986.
Business customers. If you book our services for the purposes of a business, you agree that the Consumer Guarantees Act 1993 doesn't apply, to the extent permitted by section 43 of that Act.
Limit of liability. To the extent the law allows, we aren't liable for indirect or consequential loss. Apart from damage to your property covered above, our liability for any claim is limited to the price of the clean it relates to. This limit doesn't apply where the Consumer Guarantees Act 1993 says it can't.
09Our cleaners
Your cleans are carried out by trained cleaning professionals who work with Feelgood Cleaning as independent contractors. Your contract is with Feelgood Cleaning Limited, and we're responsible for the work they do for you.
10Before-and-after photos
Your cleaner may photograph your windows before and after a clean to record the work and handle guarantee requests. We only use these photos in our marketing with your permission, and never with your address or anything else that identifies you.
11Privacy
We handle your personal information in line with the Privacy Act 2020. Our Privacy Policy explains what we collect and how we use it.
12Changes to these terms
We may update these terms from time to time. The version on our website when you book applies to that booking. If a change significantly affects your service plan, we'll tell you at least 14 days before it takes effect.
13Governing law and disputes
These terms are governed by New Zealand law. If something goes wrong, please contact us first, as most issues can be fixed quickly. If we can't resolve it together, either of us may take the matter to the Disputes Tribunal or the New Zealand courts.
14Contact us
- Feelgood Cleaning Limited
- Email: care@feelgoodcleaning.co.nz
- Phone: 020 4137 4885